iLucki Privacy Policy

At iLucki, we understand that your trust is the foundation of a safe gaming relationship, and we take the protection of your personal data seriously. This Privacy Policy explains how we at iLucki Casino collect, use, store and protect your information when you visit ilucki.com, create an account, or play our games. By using our services, you agree to the practices described below.

Who We Are

Our iLucki platform is operated by Novatrix SRL, a company registered in Costa Rica, and we are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. When you search for "ilucki casino login" or "ilucki casino review" and arrive on our site, you are entering a regulated environment where we are legally responsible for how your data is handled.

Information We Collect

We collect several categories of information in order to run iLucki Casino safely and in compliance with our licensing obligations. Here at iLucki, we gather this data directly from you and automatically through your use of our platform.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you create an account.
• Our iLucki verification process requires identity documents, proof of residence and statements verifying the source of funds when KYC checks are necessary.
• We record payment information related to deposits and withdrawals, including the payment method you use, though we never store full card numbers.
• We track your gaming activity, including games played, wagers placed, bonus usage and wagering progress, to administer the iLucki no deposit bonus and other promotions correctly.
• We log technical data such as your IP address, device type, browser type and login timestamps for security and fraud prevention purposes.
• We collect communications you send us, including live chat transcripts and emails to [email protected].

How We Use Your Information

We at iLucki use your personal data for clearly defined purposes connected to running our casino responsibly. We do not sell your data to third parties for marketing purposes unrelated to our services.

• We use your data to verify your identity, confirm you meet the minimum age requirement, and ensure you are not located in one of the Restricted Countries.
• We use payment and transaction data to process deposits and withdrawals and to detect third-party payment misuse or suspicious betting patterns.
• Our iLucki fraud and security team analyses IP addresses and device fingerprints to detect multiple accounts, VPN usage or overlapping accounts, since VPN use is not permitted on our platform.
• We use your contact details to send account notifications, respond to support queries, and where you have consented, to inform you about offers connected to keywords like "ilucki casino bonus code" or "ilucki casino free spins".
• We use aggregated data to improve our website, including game offerings across our more than 6,000 titles from over 90 providers.

Legal Basis for Processing

We process your data based on the necessity of performing our contract with you, compliance with our legal and regulatory obligations under our Comoros licence, our legitimate interests in preventing fraud and bonus abuse, and, where applicable, your consent for marketing communications. If you withdraw consent for marketing, you may still receive essential account and transactional communications from us.

Sharing of Information

We at iLucki Casino may share your information with trusted third parties strictly where necessary.

• We share data with payment processors such as Visa, Mastercard, Neteller, Skrill, ecoPayz and other providers listed on our Payments page in order to complete your deposits and withdrawals.
• We share information with identity verification and anti-fraud service providers to complete KYC checks, including cases requiring video verification.
• We may disclose information to regulatory authorities, law enforcement, or dispute resolution bodies where legally required.
• Our game providers, including companies such as Betsoft, Playson, Yggdrasil and others listed in our footer, may receive limited gameplay data necessary to deliver the games you play.

We do not permit third-party payment accounts not registered in your own name, and any data associated with such attempts may be reviewed as part of our fraud prevention measures.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory obligations, typically to satisfy anti-money laundering and audit requirements. If your account becomes dormant after twelve consecutive months of inactivity, we may retain your data while administrative fees apply, as described in our Terms and Conditions. Once retention obligations expire, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to respecting these wherever applicable.

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing, including marketing communications.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you can contact our team at [email protected] or reach us through our dedicated live chat, available 24/7, 365 days a year.

Security Measures

We at iLucki Casino implement technical and organisational measures designed to protect your information from unauthorised access, loss or misuse. Our login system is protected by two-factor verification, and our internal audit processes review withdrawal requests for signs of fraudulent activity. While we take these precautions seriously, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As iLucki serves an international audience, including players searching for "ilucki casino australia" or "ilucki casino aus", your data may be transferred and processed in countries outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate iLucki Casino effectively, remember your preferences, and analyse how our site is used. For further details on the specific cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy, accessible from our website footer.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal age for online gaming in their country of residence, whichever is higher. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

No Casino App Notice

Please note that there is no iLucki casino app currently offered for Android or iOS devices. Our mobile browser version, accessible through searches such as "ilucki mobile app" or "ilucki app", provides the same functionality as our desktop site and does not require a separate download, meaning the data practices described in this policy apply equally across desktop and mobile browser use.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, or if you wish to exercise any of your data protection rights, please contact our support team at [email protected] or through our live chat, available around the clock to assist players who searched for "ilucki casino login" or "ilucki review" and want clarity on our data practices.